FAQs
PRODUCT INFORMATION
Q: What is the Lokita Charms bracelet?
A: The Lokita Charms bracelet is more than just jewelry; it’s an interactive experience! Each charm comes with fun challenges or activities designed to bring people together, encourage creativity, and make every day more exciting. Each charm is packaged in a Blind Box, keeping the charm design and challenge a surprise until the moment you open the box.
Q: What kinds of challenges come with the charms?
A: Each charm comes with a surprise challenge designed to add fun and excitement to your day! Some are lighthearted and silly, while others encourage creativity or adventure. Every Blind Box includes a collection sheet showcasing all the possible challenges you could receive—collect them all and complete them one by one!
Q: What’s unique about your Charm Bracelets?
A: Our charm bracelets are more than just accessories—they’re interactive experiences! Each bracelet features a mystery charm that unlocks a fun challenge, turning every piece into an opportunity for adventure. Colorful, stylish, and full of surprises, these bracelets bring laughter and create unforgettable memories with every charm!
Q: Can I choose the charm bracelet I want?
A: The excitement is in the surprise! Each charm bracelet comes in a Blind Box, so you won’t know which charm or challenge you’ll get until you open it. However, Lokita Charms offers the chance to hand-pick a design during exclusive offers and events! Follow us on social media and subscribe to our newsletter to stay updated.
Q: Do your Charm Bracelets come in different sizes?
A: Our charm bracelets are one-size-fits-most, featuring adjustable elements for a secure and comfortable fit on most wrist!
Q: Are your products unisex?
A: Although our products are primarily designed with females in mind, at Lokita Charms, we embrace all genders and believe everyone should enjoy the fun and creativity of our charm bracelets. We welcome everyone to wear and enjoy our unique designs!
Q: Do you have seasonal or limited-edition collections?
A: Absolutely! We regularly release seasonal and limited-edition collections. Be sure to stay updated by checking our website and following us on social media for the latest releases!
Q: Do you offer bulk orders for events or parties?
A: Yes, we do! For bulk orders, please reach out to us at wholesale@lokitacharms.com, and we’ll be happy to assist you with your event or party needs.
Q: Are there any safety precautions for the challenges?
A: Our challenges are designed to be fun and lighthearted, but we always encourage participants to use common sense and prioritize safety while enjoying them. Make sure to take precautions and have fun responsibly!
Q: Will I get a duplicate dare if I order multiple Blind Boxes?
A: We strive to include unique dares in each Blind Box, but duplicates may occur, especially with larger orders. If you happen to receive the same charm, it's a great opportunity to trade with others and add even more fun to your collection!
Q: Is this bracelet just for kids?
A: Not at all! Lokita Charms is designed for all ages—from kids to teens to adults. Whether you're seeking a fun family activity, a way to bond with friends, or just a playful personal challenge, there's something for everyone to enjoy!
Q: Do I have to complete the challenges?
A: No pressure at all! The challenges are designed to be fun and engaging, but you can participate at your own pace. The goal is to create joyful moments and share laughs, so enjoy them however you like!
Q: Do you release new charms?
A: Absolutely! We’re constantly adding new charms and challenges to keep the fun flowing. Stay connected by following us on social media to be the first to know about our latest releases!
Q: Can I gift a Lokita Charms bracelet?
A: Absolutely! Lokita Charms bracelets make the perfect gift for birthdays, holidays, or simply to show someone you care. They’re a unique and thoughtful way to bring joy and fun into someone’s life!
Q: Where can I buy a Lokita Charm bracelet?
A: You can purchase Lokita Charms bracelets and charms directly from our website. Don’t forget to follow us on social media for the latest updates, new releases, and fun challenge ideas!
Ready to begin your Lokita Charm adventure? Pick your bracelet, choose your charms, and let’s create unforgettable memories together!
ORDERING
Q: What payment methods do you accept?
A: We accept major credit and debit cards.
Q: How do I place an order?
A: Simply browse our website, select your desired items, choose the appropriate style, and add them to your cart. Then, proceed to checkout to complete your purchase.
Q: Can I cancel or modify my order after placing it?
A: Orders are processed quicky, so cancellations or modifications are not possible. However, if you need to make changes, please contact us immediately at contact@lokitacharms.com and we will do our best to accommodate your request.
Q: Do you offer discounts or promotions?
A: Absolutely! We frequently run seasonal promotions and offer discounts for bulk orders. Check our website or subscribe to our newsletter to stay updated on the latest deals.
Q: How do I apply a discount code?
A: Enter your discount code in the designated field at checkout, and the discount will be applied before the payment is processed.
Q: Can I use multiple discount codes?
A: Only one promo code per order is allowed. Discounts cannot be applied to bundles, pre-orders, or sale items.
Q: Why isn’t my promo code working?
A: Ensure the code is valid for your items, meets any minimum purchase requirements, and isn’t combined with other discounts. Exclusions apply to gift cards, bundles, pre-orders, and sale items. Still having issues? Contact us with a screenshot for assistance!
Q: Will I receive an order confirmation?
A: Yes! You will receive an email confirmation with your order details. If you don’t see it in your inbox, please check your spam or junk folder, or contact us for assistance.
Q: Is there a minimum order amount?
A: No, there is no minimum order requirement. You can order as much or as little as you’d like.
Q: How long does order processing take?
A: Orders are typically processed within 1–2 business days. You will receive a notification as soon as your order is on its way.
RETURNS
Q: What is your return policy?
A: At Lokita Charms, we want you to be completely satisfied with your purchase. Returns must be initiated within 14 days of delivery. Items must be unused, unworn, and in their original packaging with all tags attached. Final sale items are non-returnable and non-refundable.
Q: How can i process a return?
A: To start the return process, you can either fill out our Return Form or send an email to return@lokitacharms.com with your order number and the reason for your return.
Q: Can I exchange my item?
A: Exchanges are only available for defective or damaged items. If you receive a defective item, please contact us immediately for an exchange or refund.
Q: Are sale items returnable?
A: Discounted or clearance items are considered final sale and cannot be returned or exchanged unless defective.
Q: How long does it take for my refund to be processed?
A: After processing your refund, it may take 5–10 business days for the funds to appear in your account, depending on your bank or payment provider. For credit card payments, refunds may take an additional billing cycle to show on your statement. If you don’t see your refund after this timeframe, please contact your bank or card provider.
Q: What should i do if i receive a defective or incorrect item?
A: If you receive a damaged or incorrect item, please reach out to us with in 14 days of delivery. Be sure to include any relevant or photos to help us process your request quickly. We'll be happy to offer you a replacement or a full refund at no extra cost.
For more information, please refer to our Return Policy
SHIPPING
Q: Where do I Ship?
A: We currently ship to all 50 U.S. states. International shipping is not available yet, but we're working on it, stay tuned!
Q: How much does shipping cost?
A: Shipping costs depend on your location and the shipping method selected at checkout. Free shipping may be available for orders over a certain amount. Check our website for details!
Q: How long does shipping take?
A: Standard shipping typically takes 3–7 business days within the U.S., depending on your location. Expedited shipping options are also available for faster delivery.
Q: My package hasn’t moved. What should I do?
A: Shipping delays can happen! Contact the carrier with your tracking number for the latest updates. Please allow extra time during holidays and peak shopping seasons.
Q: What happens if my package is lost or damaged during shipping?
A: If your package is lost or arrives damaged, contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
Q: Can I place an order over the phone?
A: Currently, all orders must be placed online through our website for security and accuracy.
Q: Can I order multiple items and ship them to different addresses?
A: To ship items to different addresses, you will need to place separate orders for each destination.
Q: What happens if I accidentally order the wrong item?
A: If you realize you've ordered the wrong item, contact us immediately, and we'll do our best to adjust your order before it ships.